TAXES AND DUTIES
We ship to countries outside USA on DDU basis (Delivery Duty Unpaid). This means you will be liable for any local sales taxes or import duties which may be charged on the delivery of your order.
Mexico: if your order contains footwear, you are required to hire a licensed broker to clear customs.
Before returning, please advise us of your intention to receive either a refund or exchange. We request that all goods are returned within 14 days of the date of receiving your order.
Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund.
For all undamaged, correctly returned products the outbound shipping charge will not be refunded.
International custom duties and taxes are not refunded for shipments outside of the United States.
Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.
We provide free shipping for USA, via USPS which delivers your product within 14-15 days.
We offer an express delivery service for customers based in the United States for a fee of USD $20.00. You will receive your order within 1-3 working days, if placed by 11 AM EST Monday-Friday. Orders placed Friday after 11 AM EST, Saturday and Sunday will be received within 1-3 working days from the following Monday. You will receive a tracking link vis e-mail.
CONDITION OF RETURN:
All CLEF items need to be returned in an unused, unmarked condition with the original packaging including dust bag(s) and authenticity cards(if any were provided with the product). The branded shoe box is considered as part of the product and should be returned in a protective shipping box.
Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked soles and/or missing components such as the dust bag(s) may not be accepted and will be sent back to the delivery address used in the original order.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.